Business Support Administrator

Key Responsibilities:

• Ensure compliance with file management obligations, including:
• Set up and maintain files in line with operational procedures, mainly using SharePoint. ·
• Onboarding clients and creating new jobs
• Maintain documentation templates
• Undertake file reviews to check compliance with money laundering regulations and regulatory standards
• Review and manage archives.
• Complete due diligence checks, complying with Money Laundering Regulations, specifically for the UEI team.
• Support department administration including raising fees, updating work in progress and supporting credit control.
• Drive/lead processes improvement adoption across teams/department.
• Monitor KPI compliance, analyse data, prepare reports, identify noncompliance issues and support implementation of any remedial programmes.
• Coordinate general administrative duties to ensure smooth running of the department/office:
• Produce detailed and accurate client documentation.
• Organise meetings, greet visitors to the office, attend meetings and take minutes.
• Answer phone calls in a professional manner, responding to queries and following up on actions.
• Filing, scanning, printing and binding of documents/reports.
• Raising invoices, submitting timesheets and expenses, and supporting credit control activities.
• Play an active role in projects (and the management of these) and support tender submission process.
• Prepare and collate reports and presentations.
• Use systems to efficiently undertake tasks including tender portals.
• Support continuous improvement activity to develop department systems and processes.
• Contribute to department marketing and business development initiatives.
• Support the delivery and adherence to department H&S compliance.
• Contribute to the preparation and delivery of internal training including induction training.
• Provide support for colleagues/other departments when required.
• Comply with requirements set out by RICS, GDPR and all company policies and procedures including those set out in the company’s Quality Management System and documented in the Quality Manual.
• ·Attend internal and external training as required, maintaining a CPD log

What you will need to succeed

• Ability to work closely with colleagues, clients and third parties.
• Experience of working within a professional services business.
• Enthusiasm to do a high-quality job at all times, working efficiently and effectively.
• Ability to work well under pressure and prioritise workload.
• Intermediate/advanced skills in Microsoft office including Word, PowerPoint and Excel.
• Excellent verbal and written communication skills with ability to adapt style as required.
• Strong service orientation – a ‘client first’ culture.
• Flexibility to work outside of normal office hours from time to time.
• Self-starter, proactive, and self-motivated.
• Good organisational skills with excellent attention to detail.
• Understanding and commitment to the company’s mission, vision and values.

What We Can Offer You

• Competitive Salary
• Generous holiday package (32 days holidays +additional service days and your Birthday off)
• 4 x salary life insurance
• Company pension contribution
• Paid study leave (for apprenticeship and graduate positions)
• Paid professional subscriptions
• Free onsite car parking
• Career Development Support and Defined Career Pathways
• Health & Wellbeing Support

Job Type:

• Full-time

Benefits:

• Additional leave
• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme

Schedule:

• Monday to Friday

Language:

• English (preferred)

Work Location:

• In person